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Support & help center

Have a question or hit a snag? Find quick answers below, or reach a real person — we'll meet you where you are.

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Contact us

Talk to a human

Email us anytime and we'll get back to you, usually within 1-2 business days. Writing from the Google account you signed up with helps us find your account faster.

[email protected]

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Common topics

Find what you need

Short answers to the things people ask most, with a link to dig deeper.

Getting started

Sign in with Google and answer a short set of questions about your goal, your equipment and your real schedule, which is free. Start your subscription and your coach builds your Week-1 plan, which you review and activate. Every task comes in three sizes, Main, Lite, and Survival, so a busy day never breaks your streak.

Managing or cancelling your subscription

PEAKD! has a free tier, and a subscription billed weekly, monthly, or yearly through Google Play on Android or the App Store on iPhone. Manage, change, or cancel anytime from your Google Play or App Store account, your access continues until the end of the period you've paid for, and you then keep the free tier.

Deleting your account & data

You can delete your account and personal data from inside the app (Profile → Delete account) or by emailing us from your account. We process deletions within about 30 days. Remember to cancel your store subscription separately.

Understanding streaks

Your streak grows every day you do at least one real thing: complete a workout task, log a training session, check off a meal, or log a food. Your longest streak and total active days are tracked, and the leaderboard ranks by active days.

Trouble signing in

Sign-in uses your Google account. Make sure you're picking the account you signed up with, check that Google Play services is up to date, and try once more on a stable connection. If it still won't go through, reach out and we'll look into it with you.

Reminders & notifications

Your workout and meal reminders and your weekly stand-up arrive as notifications timed to your own timezone. If they're quiet, enable notifications for PEAKD! in your phone's settings, then check Profile → Notifications in the app.

Questions

Support, answered

How do I contact support?
Email us at [email protected] from the Google account you signed up with, it helps us find your account faster. We usually reply within 1-2 business days.
How do I cancel my subscription?
Subscriptions are billed through Google Play, so you cancel from your Google Play account, not inside the app. Once cancelled, you keep access until the end of the period you've already paid for, and you won't be charged again.
Will I get a refund if I cancel?
Refunds are handled by Google Play under its own policies. If you believe something was charged in error, request it through Google Play and email us at [email protected] so we can help.
Why do I have to subscribe before I get a plan?
Because the plan is the product. Signing in and answering the whole setup interview is free, so you can see what your coach has to work with before you pay, and browsing a creator’s plan is free too. Generating your plan, and the coaching, logging, diet and progress that follow, are what the subscription buys. Signing out, editing your name, starting over and deleting your account never need one.
What data does PEAKD! collect, and how is it used?
Only what's needed to coach you: your goal and onboarding answers, your plans and task completions, missed-task reasons, weekly reflections, reminder settings, your push token, your streak and activity records, and basic device info. To generate and adapt your plan, some inputs may be processed by our AI provider. We do not sell your personal data, see our Privacy Policy for the full picture.
What keeps my streak alive?
At least one real action a day: complete a workout task or log a training session, or check off a meal or log a food. Any one of them makes the day count, at any size. Past days can't be back-filled, a streak only grows on the day itself, and your longest run stays on record even when a run ends.
Google sign-in isn't working. What can I do?
Make sure you're choosing the Google account you signed up with, that Google Play services is up to date, and that you're on a stable connection, then try again. If it still won't go through, email us and we'll look into it with you.
My reminders aren't showing up.
First, allow notifications for PEAKD! in your phone's system settings. Then open the app and check that the specific reminders you want are turned on. Reminders are timed to your device timezone, so they'll arrive at sensible local hours.
Is PEAKD! medical advice?
No. PEAKD! is a fitness coaching app, not a medical service. It doesn't diagnose or treat conditions. Train within your limits and consult a qualified professional for medical, injury, or nutrition guidance.
Your data, your rights

Privacy comes first

PEAKD! is private by default. You have the right to access, correct, or erase your data, and to raise a grievance. Read the details, or write to us anytime at [email protected].

Privacy PolicyTerms of ServiceDelete account & data